Intelligent decision support systems

In this paper we examine characteristics common to successful intelligent decision support systems. In doing this, we attempt to bridge the gap between disparate communities engaged in building various parts of these systems. Three systems were examined in detail from widely different applications and more than 20 additional systems were considered at a lower level of detail. By examining deployed decision support systems within the context of a broad framework we hope to capture the characteristics that can guide future development efforts. We see this as a first step in developing an in-depth compendium that will help bridge the gap between important yet typically isolated fields. Index Terms -decision support, decision aiding, intelligent systems, design guidance.